Refund policy

At Velora Paris, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or customer preference.

Please review your order carefully before completing your purchase.

#Defective, Damaged, or Incorrect Items

We are committed to delivering products of the highest quality. If you receive an item that is defective, damaged, or different from the item you ordered, please contact us within 30 days of receiving your order at:
[veloraparis.support@gmail.com]

Please include:

* Your order number
* A description of the issue
* Clear photos showing the defect, damage, or incorrect item

After reviewing and verifying the issue, we will provide a **full refund** or an appropriate replacement at no additional cost.

# How to Report an Issue

To report a defective, damaged, or incorrect item, contact us at:

[veloraparis.support@gmail.com]

Items sent back without prior authorization will not be accepted.

# Non-Refundable Items

Refunds are not available for:

* Change of mind
* Incorrect product selection by the customer
* Sale or discounted items
* Gift cards
* Personalized or custom-made products
* Products that have been used, worn, altered, or damaged after delivery

# European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have statutory rights under applicable consumer protection laws, including a 14-day withdrawal period where required by law.

However, this right does not apply to products that are customized, personalized, or otherwise exempt under applicable EU regulations.

# Contact Us

For any questions regarding your order, please contact:
Email: veloraparis.support@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at veloraparis.support@gmail.com.