Refund policy
Refund & Return Policy
At Velora Paris, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags must be attached.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
To initiate a return, please contact us at:
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 30 days of receiving your order.
Please provide:
- Your order number
- Adescription of the issue
- Clear photos of the item
After verification, we will offer a replacement or a full refund at no additional cost. Non-Returnable Items The following items are not eligible for return:
- Gift cards.
- Personalized or custom-made products.
- Final sale or clearance items.
- Products that have been used, worn, washed, or altered after delivery.
Exchanges
If you would like a different size or product, please contact us to arrange an exchange, subject to product availability.
European Union Customers
For orders delivered within the European Union, customers may have the right to withdraw from their purchase within 14 days of receiving the goods, in accordance with applicable consumer protection laws.
The item must be returned unused, with tags attached, and in its original packaging. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact: